Committed to Client Choice
How would you feel if you went to the grocery store, and instead of shopping, someone handed you a bag of food they packed up for you? You look inside the bag and realize you aren’t familiar with some of the items included. You aren’t sure how to prepare certain items, because they aren’t typically eaten by people with your cultural background. You also realize that there is pasta, but your child can’t eat gluten. And since you can’t make any changes, you have to do your best with what you were given. But what do you do with the food items your family can’t eat? The grocery store won’t take them back, so do you give it to someone else? Or throw it away?
Families experiencing food insecurity often face this situation when receiving food assistance. Due to funding cuts and logistical challenges, many food pantries have no choice but to distribute pre-packed bags or boxes to their clients. This method is certainly preferable to no food distribution at all. However, at Food for Hope, we believe that offering client choice remains the most effective approach to providing nutritional support. Our organization tries to encourage as many families as possible to utilize our in-school food pantry locations due to this fact. Here are a few reasons why:
Benefits to Client Choice Model:
Allows families to select foods that meet their unique cultural and health needs.
Reduces food waste significantly.
Increases dignity and autonomy for clients.
Provides access to fresh produce, bread, dairy, and frozen meats.
Enhances overall community engagement.
Offers volunteers opportunities to build relationships and reduce client stress during pantry visits.
And those are just some of the primary benefits to giving clients the freedom to choose the items they prefer at a food pantry visit. I will admit, there are a few challenges to this model of service, too. Providing the opportunity for client choice requires more resources and infrastructure, so it’s important for community partners and funders to be willing to invest in this type of work. Another obstacle is that certain students and families are unable to visit the pantry due to transportation or scheduling issues. Food for Hope utilizes our weekend food bag program to fill gaps for any families unable to visit a food pantry, so we are thankful that pre-packed bags are an option. Overall, the benefits outweigh the challenges when it comes to client choice! Desiree Quintanilla at 27J said it best, “When I think about the possibility of Food for Hope growing and getting additional funding, I get really excited, because I think the model that we have really works.”